FastCopy Student App Privacy Policy

This Privacy Policy describes how Ustadex ("Ustadex", "we", "our", or "us") collects, uses, discloses, and protects the personal information of users ("you", "your") of the FastCopy student mobile app (the "Service"), a product operated by Ustadex under the Ustadam umbrella. This policy applies to students who access the Service. It does not cover the separate systems used by print shops to fulfill orders (such as the FastCopy shop desktop or admin apps), which are governed by their own terms.

1. Introduction and Scope

We are committed to protecting your privacy and personal information in a transparent manner. This Privacy Policy explains what data we collect, why we collect it, how we use it, with whom we share it, and how you can exercise your privacy rights. Your use of the Service constitutes acceptance of this Privacy Policy.

2. Information We Collect

We collect information that you voluntarily provide directly to us, as well as information that is automatically collected when you interact with the Service:

a. Information You Provide

• Contact Information: Name, email address, and phone number, submitted when you create your student account.
• Account Data: Profile information for your student account.
• Documents and Photos: Files and images you upload for printing.
• Payment Information: Mobile wallet (e.g., JazzCash/EasyPaisa) or bank transfer transaction details submitted when you top up your FastCopy wallet. We do not store your full bank account or mobile wallet credentials — these are handled directly by the relevant payment providers.
• Communications: Any messages you send via contact, support, or feedback channels.

b. Automatically Collected Information

• Usage Data: App screens viewed, features used, order activity, and referral sources.
• Basic Technical Data: IP address and basic app diagnostic information necessary to operate and secure the Service.

We do not knowingly collect sensitive personal information such as biometric data, government-issued identifiers, or precise location, unless explicitly provided by you.

3. How We Collect Information

We collect data through:

• Direct user input when you register an account, upload a document for printing, top up your wallet, or contact us.
• Automated collection through general app usage.
• Third-party integrations that support the Service, including our payment processors and our database/hosting infrastructure provider.

4. Purpose of Data Collection

We use the collected information for the following purposes:

• To provide, operate, and maintain the Service.
• To route your uploaded documents to the print shop you select and fulfill your print order.
• To process wallet top-ups and order payments, and maintain accurate ledger balances.
• To communicate with you, including responding to inquiries and order-related updates.
• To detect and prevent fraudulent or unauthorized transactions.
• To process account and data deletion requests.
• To improve our app and services.
• To comply with legal and regulatory requirements.

5. Legal Bases for Processing (Where Applicable)

Where applicable law requires a legal basis for processing, we process your personal data only when:

• You have provided consent.
• Processing is necessary to provide the Service you have requested (e.g., fulfilling a print order or processing a wallet transaction).
• Processing is required to comply with legal obligations.
• Processing is necessary for our legitimate business interests (e.g., fraud prevention, security, service improvement).

6. Cookies and Tracking Technologies

FastCopy does not currently use third-party analytics, advertising, or tracking cookies within the app. If this changes in the future (for example, if we introduce in-app analytics), we will update this policy accordingly.

7. Sharing Your Information

We do not sell your personal information. We may share data with:

• The print shop fulfilling your order, who receives your uploaded document and order details solely to complete that print order.
• Payment processors, including mobile wallet providers (e.g., JazzCash/EasyPaisa) and banks, to process wallet top-ups.
• Service providers who help us host, operate, and maintain the Service, including our database and backend infrastructure provider.
• Legal authorities, when required by law or to protect our rights.
• Business transfers, such as mergers, acquisitions, or asset sales.

Any third party that receives personal data must agree to protect it consistent with this Privacy Policy.

8. Data Storage and Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your data against unauthorized access, disclosure, or destruction, including encryption in transit (SSL/TLS). FastCopy does not store your full mobile wallet, bank account, or card credentials — payment processing is handled by the relevant mobile wallet provider or bank. Nevertheless, no electronic system can be completely secure, so we cannot guarantee absolute protection.

9. International Data Transfers

Your information is primarily processed and stored in connection with our service providers, which may be located outside your country of residence. By using the Service, you consent to such transfer in accordance with this policy.

10. Document Retention

Uploaded print order documents are automatically deleted from our systems within 24–48 hours after the print job is completed, to allow for reprints within that window. Shops do not retain access to your documents after this window closes.

If you submit a file deletion request (see Section 12) before that window closes, or while an order is still pending, we will delete your uploaded files within 7 days of verifying your request.

If you request deletion of your entire account (see Section 12), your account will be deactivated and any remaining uploaded files will be deleted within 7 days of verifying your request. We retain your full name, username, email address, and phone number, and the history of your print orders, wallet recharges, and ledger transactions, indefinitely, for accounting, fraud-prevention, and dispute-resolution purposes.

11. Children's Privacy

FastCopy is intended for use by students aged 13 and above. If you are under 18 years of age, you must have your parent or legal guardian's permission to use FastCopy, and they must consent to you providing us with your personal information. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it.

12. Your Rights and Choices

Subject to applicable law, you may have rights including:

• Accessing the personal information we hold about you.
• Requesting deletion of your account and associated data. Submit a request here: Account Deletion Request form. Your account will be deactivated and your uploaded files deleted within 7 days of verification. We will retain your name, username, email, phone number, and order/wallet/ledger history indefinitely, as described in Section 10.
• Requesting deletion of only your uploaded files, while keeping your account active. Submit a request here: File Deletion Request form.
• Withdrawing consent where consent is the basis for processing.

13. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, new features (such as an upcoming loyalty points program), or legal requirements. We will post the updated policy within the Service or on our website with a revised effective date. We encourage you to review this page regularly. If we make a significant change, such as changing how we collect or use loyalty points data once that feature launches, we will update this policy and, where required, ask you to re-consent.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: